Remote Client Services & Delivery Leader

The Select Group; Raleigh (NC); Remote; USD 120,000 - 180,000; Full time

Job summary

The Select Group seeks a Client Services Manager– Service Delivery to lead a team of Engagement Managers and oversee delivery across a client portfolio. This remote role requires a US-based candidate who can align strategy with execution and drive client value.

You will partner with senior leadership, manage governance and risk, and identify growth opportunities with Fortune 500 clients while ensuring high client satisfaction and measurable outcomes.

Qualifications

• Lead and coach a team of Engagement Managers across a portfolio of client projects.
• Foster a culture of client advocacy, accountability, operational excellence, and continuous improvement.
• Oversee a diverse portfolio of projects and services, driving successful delivery and measurable business outcomes.

Responsibilities

• Lead and coach a team of Engagement Managers across a portfolio of client projects and services, building their consultative client skills and optimizing team performance and delivery velocity by removing obstacles and facilitating decisions.
• Foster a culture of client advocacy, accountability, operational excellence, and continuous improvement.
• Oversee a diverse portfolio of projects and services, driving successful delivery and measurable business outcomes.
• Provide visibility into portfolio health by enforcing governance, reporting, financial oversight, dependency management, and risk mitigation protocols.
• Build trusted relationships at all levels and drive alignment across commercial, product, technology, and operations teams, influencing decisions through ambiguity and change so delivery supports client outcomes and organizational goals.
• Support strategic client engagements and escalations, demonstrating strong leadership presence across a range of stakeholders at Fortune 500 companies.
• Partner with leadership to identify growth opportunities through expansion and upselling.

Skills

Leadership

Team coaching

Client relationship

Portfolio management

Delivery leadership

Job description

The Select Group seeks a Client Services Manager– Service Delivery to lead a team of Engagement Managers and oversee delivery across a client portfolio. This remote role requires a US-based candidate who can align strategy with execution and drive client value.

You will partner with senior leadership, manage governance and risk, and identify growth opportunities with Fortune 500 clients while ensuring high client satisfaction and measurable outcomes.