Global CFC CRM Product Lead (AI-Enabled)

Pfizer Belgium; Trenton (NJ); Hybrid; USD 124,000 - 207,000; Full time

Benefits offered by this job

401(k) with Pfizer Matching

Health benefits

Paid vacation

Job summary

Pfizer is seeking a CFC Product Manager to own the end-to-end CRM platform for Customer-Facing Colleagues (CFC) globally within the CRM Product team of the CMO. The role partners with digital tech teams and vendors to plan, build and deploy AI-enabled enhancements that improve the CFC experience.

You will work on prioritizing opportunities, define product requirements, and drive a roadmap that aligns with commercial sales, KAM, Access and Medical needs across brands.

Qualifications

• Bachelor's degree required; Master's preferred

Responsibilities

• Contribute to a CFC CRM roadmap aligned to market objectives.
• Own outcomes and drive measurable business impact.
• Forge relationships with stakeholders to translate needs into tech opportunities.
• Lead product demos for sales/medical/KAM personas and gather requirements.

Skills

Product management

B2B/B2C SaaS

Privacy/data privacy

Stakeholder management

Agile methodologies

Cross-functional collaboration

Vendor management

Data-driven decisions

Communications & influence

Execution under pressure

Education

Bachelor's degree

Master's degree (preferred)

Tools

Veeva

Life Sciences Cloud

Salesforce

Job description

Pfizer is seeking a CFC Product Manager to own the end-to-end CRM platform for Customer-Facing Colleagues (CFC) globally within the CRM Product team of the CMO. The role partners with digital tech teams and vendors to plan, build and deploy AI-enabled enhancements that improve the CFC experience.

You will work on prioritizing opportunities, define product requirements, and drive a roadmap that aligns with commercial sales, KAM, Access and Medical needs across brands.