Global Associate Program Manager

Jones Lang LaSalle Incorporated; Arlington, Northern (VA, KY); Hybrid; USD 66,000 - 87,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

JLL is hiring a Meetings & Events Global Associate Program Manager to drive the implementation of the Global Travel and Events program for the Amazon GREF client. You will work cross-functionally to ensure operational readiness and effective service delivery across regions.

You will develop SOPs, playbooks and journey maps, manage project plans, and coach coordinators while applying change management techniques to maximize adoption and impact.

Qualifications

• 3–5+ years of project management or meetings & events operations experience.
• 3–5+ years implementing organizational initiatives with proven on-time delivery.
• Strong analytical and problem-solving skills with ability to develop solutions.
• Experience creating process maps, playbooks, SOPs and journey maps for operational clarity.

Responsibilities

• Execute the implementation strategy and operational plans with accountability for deliverables.
• Create playbooks, workflows, journey maps and SOPs to drive consistency across the global program.
• Manage project plans, resources, deadlines and risks with regular updates to stakeholders.
• Collaborate with Training Manager to convert process documentation into trainings and enable knowledge transfer.

Skills

Project management

Stakeholder comms

Process mapping

Change management

SOP development

Education

Bachelor's degree in related field

Tools

Asana

Smartsheet

Jira

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As the Meetings & Events Global Associate Program Manager, you will play a vital role on the Meetings & Events team within the Global Travel and Events program in service of the Amazon Global Real Estate and Facilities (GREF) client. At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. You will work cross-functionally to execute on the implementation strategy that supports the operational infrastructure and service delivery effectiveness while taking responsibility for the execution of project implementations.

What your day-to-day will look like:

• Execute the implementation strategy and operational plans, ensuring project team members are completing key deliverables on schedule while maintaining accountability for project success
• Create playbooks, workflows, journey maps, and standard operating procedures (SOPs) to reduce duplicative regional-specific standards and drive consistency across the global program
• Manage operational project plans, resources, deadlines, and risks while providing updates, communicating challenges or barriers, and translating them into actionable plans
• Proactively analyze deadlines and competing priorities while creating prioritization plans to ensure objectives are met and stakeholder expectations are exceeded
• Anticipate resistance as a result of new or updated processes and analyze change impact for better utilization and adoption of SOPs, driving organizational effectiveness
• Lead simple to standard project and/or supplier implementations on behalf of the Meetings & Events team, ensuring seamless integration and operational readiness
• Collaborate with Training Manager to transform process documentation into executable trainings, whether internal or customer-facing, supporting knowledge transfer and capability building
• Manage, train, and supervise coordinators, providing coaching, quality oversight, and performance management to support team development and success
• Assist with other related tasks as assigned, demonstrating flexibility and adaptability to evolving business needs

Required Qualifications:

• Three (3) to five (5) or more years of project management or meetings & events operations management experience with demonstrated ability to execute complex initiatives
• Three (3) to five (5) or more years implementing organizational initiatives with proven track record of delivering results on time and within scope
• Strong analytical and problem-solving skills with ability to assess challenges, develop solutions, and drive implementation
• Demonstrated ability to manage and prioritize multiple/competing projects and timelines while maintaining attention to detail and quality standards
• Strong communication skills, both verbal and written, with ability to engage effectively with diverse stakeholders at all organizational levels
• Working knowledge of organizational change management processes with understanding of adoption strategies and resistance mitigation techniques
• Experience creating process maps, playbooks, standard operating procedures, and journey maps that drive operational clarity and consistency

Preferred Qualifications:

• Two (2) to four (4) year college degree or equivalent work experience demonstrating strong foundation in business, project management, or related fields
• Three (3) or more years implementing meeting and event or travel program organizational initiatives (e.g., Strategic Meetings Management or corporate business travel programs)
• Third-party meeting management vendor/agency operations, consulting, and/or implementation experience providing perspective on best practices and industry standards
• Experience using waterfall, Six Sigma Yellow or Green Belt, Lean, or Agile implementation methodologies supporting structured project delivery
• Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) designation demonstrating formal project management expertise
• Experience managing direct reports with ability to coach, develop, and manage performance effectively
• Experience working in project management technology (e.g., Asana, Smartsheet, Jira, or equivalent) that supports collaboration and tracking
• Experience communicating with all levels of stakeholders including senior leadership, demonstrating executive presence and influencing skills
• Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple teams/stakeholders in complex organizational environments

Location:

Onsite –Arlington, VA

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position: 66,400.00 – 86,752.00 USD per year.

Benefits:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

We choose to take the more inspiring, innovative, and optimistic path on our journey toward success.