Global Associate Program Manager

US AMR-Jones Lang LaSalle Americas, Inc.

Arlington (VA)

On-site

USD 66,000 - 87,000

Full time

9 days ago

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Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay early access

Job summary

JLL is seeking a Global Associate Program Manager in Arlington, VA, to shape and deliver the Meetings & Events program as part of the Global Travel and Events portfolio for the Amazon GREF client. You will drive implementation strategies, build SOPs, and coordinate cross-functional teams to ensure timely, quality results.

The role emphasizes analytical problem-solving, stakeholder engagement, and change management, with a focus on scalable processes and training enablement across global teams.

Qualifications

Three to five+ years of project management or meetings & events operations experience with proven execution of complex initiatives.
Experience implementing organizational initiatives with on-time, on-scope delivery.
Strong analytical, problem-solving and stakeholder engagement skills.
Ability to manage multiple projects with attention to detail and quality.
Excellent verbal and written communications across diverse stakeholders.
Knowledge of organizational change management and adoption strategies.
Experience creating process maps, playbooks, SOPs, and journey maps.

Responsibilities

Execute implementation strategies and operational plans, ensuring deliverables meet schedule and quality.
Create playbooks, workflows, journey maps, and SOPs to standardize global programs.
Manage project plans, resources, deadlines, and risks with proactive updates.
Analyze deadlines and priorities, developing plans to exceed stakeholder expectations.
Anticipate resistance from new processes and drive adoption of SOPs.
Lead simple to standard project or supplier implementations for the Meetings & Events team.
Collaborate with Training Manager to convert process docs into trainings.
Coach, train, and supervise coordinators; provide performance feedback.
Assist with other related tasks as business needs evolve.

Skills

Project management

Stakeholder management

Analytical thinking

Communication

Change management

Process mapping

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Asana

Smartsheet

Jira

Job description

Global Associate Program Manager

$66,400 - $86,752/yearly

Full Time

Arlington, VA 22202

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As the Meetings & Events Global Associate Program Manager, you will play a vital role on the Meetings & Events team within the Global Travel and Events program in service of the Amazon Global Real Estate and Facilities (GREF) client. At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. You will work cross-functionally to execute on the implementation strategy that supports the operational infrastructure and service delivery effectiveness while taking responsibility for the execution of project implementations. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. As an ideal candidate, you are an analytical thinker and detail-oriented professional who thrives in a fast-paced and constantly evolving environment while demonstrating goal-oriented high achievement and understanding the importance of working backwards to exceed expectations. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career. This position requires you to execute the implementation strategy and operational plans, ensuring project team members are completing key deliverables on schedule while creating playbooks, workflows, journey maps, and standard operating procedures (SOPs) to reduce duplicative regional-specific standards. We support each other's wellbeing and champion inclusivity and belonging across teams. You will manage operational project plans, resources, deadlines, and risks while providing updates, communicating challenges or barriers, and translating them into actionable plans that drive success.

What your day-to-day will look like:

Execute the implementation strategy and operational plans, ensuring project team members are completing key deliverables on schedule while maintaining accountability for project success
Create playbooks, workflows, journey maps, and standard operating procedures (SOPs) to reduce duplicative regional-specific standards and drive consistency across the global program
Manage operational project plans, resources, deadlines, and risks while providing updates, communicating challenges or barriers, and translating them into actionable plans
Proactively analyze deadlines and competing priorities while creating prioritization plans to ensure objectives are met and stakeholder expectations are exceeded
Anticipate resistance as a result of new or updated processes and analyze change impact for better utilization and adoption of SOPs, driving organizational effectiveness
Lead simple to standard project and/or supplier implementations on behalf of the Meetings & Events team, ensuring seamless integration and operational readiness
Collaborate with Training Manager to transform process documentation into executable trainings, whether internal or customer-facing, supporting knowledge transfer and capability building
Manage, train, and supervise coordinators, providing coaching, quality oversight, and performance management to support team development and success
Assist with other related tasks as assigned, demonstrating flexibility and adaptability to evolving business needs.

Required Qualifications:

Three (3) to five (5) or more years of project management or meetings & events operations management experience with demonstrated ability to execute complex initiatives
Three (3) to five (5) or more years implementing organizational initiatives with proven track record of delivering results on time and within scope
Strong analytical and problem-solving skills with ability to assess challenges, develop solutions, and drive implementation
Demonstrated ability to manage and prioritize multiple/competing projects and timelines while maintaining attention to detail and quality standards
Strong communication skills, both verbal and written, with ability to engage effectively with diverse stakeholders at all organizational levels
Working knowledge of organizational change management processes with understanding of adoption strategies and resistance mitigation techniques
Experience creating process maps, playbooks, standard operating procedures, and journey maps that drive operational clarity and consistency.

Preferred Qualifications:

Two (2) to four (4) year college degree or equivalent work experience demonstrating strong foundation in business, project management, or related fields
Three (3) or more years implementing meeting and event or travel program organizational initiatives (e.g., Strategic Meetings Management or corporate business travel programs)
Third-party meeting management vendor/agency operations, consulting, and/or implementation experience providing perspective on best practices and industry standards
Experience using waterfall, Six Sigma Yellow or Green Belt, Lean, or Agile implementation methodologies supporting structured project delivery
Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) designation demonstrating formal project management expertise
Experience managing direct reports with ability to coach, develop, and manage performance effectively
Experience working in project management technology (e.g., Asana, Smartsheet, Jira, or equivalent) that supports collaboration and tracking
Experience communicating with all levels of stakeholders including senior leadership, demonstrating executive presence and influencing skills
Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple teams/stakeholders in complex organizational environments.

Location:

Onsite – Arlington, VA

Arlington, VA 22202

Benefits: