Global Associate Program Manager

JLL; Arlington (VA); On-site; USD 66,000 - 87,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, Dental & Vision care

Paid parental leave

Paid Time Off

Job summary

JLL is seeking an experienced Meetings & Events Global Associate Program Manager to support the Amazon GREF client. You will drive the implementation strategy, develop SOPs, and manage cross-functional teams across a fast-paced global program in an on-site Arlington, VA setting.

The role emphasizes process documentation, change management, and collaboration with Training and leadership to ensure delivery excellence and stakeholder alignment.

Qualifications

• 3–5+ years in project management or meetings & events operations with a track record
• Proven ability to deliver initiatives on time and within scope
• Strong analytical and problem-solving skills across complex initiatives
• Ability to manage multiple projects and timelines with attention to detail
• Strong communication with diverse stakeholders at all levels
• Knowledge of organizational change management and adoption strategies
• Experience creating process maps, playbooks, SOPs, and journey maps

Responsibilities

• Execute the implementation strategy and operational plans, ensuring deliverables meet schedule
• Create playbooks, workflows, journey maps, and SOPs to standardize global program
• Manage project plans, resources, deadlines, and risks with updates to stakeholders
• Analyze deadlines and priorities, creating plans to exceed expectations
• Anticipate resistance from new processes and drive adoption of SOPs
• Lead project and supplier implementations for Meetings & Events team
• Collaborate with Training to transform documentation into trainings
• Supervise coordinators with coaching and performance management
• Assist with other related tasks in a flexible, evolving environment

Skills

Project management

Stakeholder management

Analytical thinking

Communication

Change management

Process mapping

Education

College degree or equivalent

Tools

Asana

Smartsheet

Jira

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As the Meetings & Events Global Associate Program Manager, you will play a vital role on the Meetings & Events team within the Global Travel and Events program in service of the Amazon Global Real Estate and Facilities (GREF) client. At JLL, we are collectively shaping a brighter way - for our clients, ourselves, and our fellow employees. You will work cross-functionally to execute on the implementation strategy that supports the operational infrastructure and service delivery effectiveness while taking responsibility for the execution of project implementations. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. As an ideal candidate, you are an analytical thinker and detail-oriented professional who thrives in a fast-paced and constantly evolving environment while demonstrating goal-oriented high achievement and understanding the importance of working backwards to exceed expectations. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career. This position requires you to execute the implementation strategy and operational plans, ensuring project team members are completing key deliverables on schedule while creating playbooks, workflows, journey maps, and standard operating procedures (SOPs) to reduce duplicative regional-specific standards. We support each other's wellbeing and champion inclusivity and belonging across teams. You will manage operational project plans, resources, deadlines, and risks while providing updates, communicating challenges or barriers, and translating them into actionable plans that drive success.

What your day-to-day will look like:

• Execute the implementation strategy and operational plans, ensuring project team members are completing key deliverables on schedule while maintaining accountability for project success
• Create playbooks, workflows, journey maps, and standard operating procedures (SOPs) to reduce duplicative regional-specific standards and drive consistency across the global program
• Manage operational project plans, resources, deadlines, and risks while providing updates, communicating challenges or barriers, and translating them into actionable plans
• Proactively analyze deadlines and competing priorities while creating prioritization plans to ensure objectives are met and stakeholder expectations are exceeded
• Anticipate resistance as a result of new or updated processes and analyze change impact for better utilization and adoption of SOPs, driving organizational effectiveness
• Lead simple to standard project and/or supplier implementations on behalf of the Meetings & Events team, ensuring seamless integration and operational readiness
• Collaborate with Training Manager to transform process documentation into executable trainings, whether internal or customer-facing, supporting knowledge transfer and capability building
• Manage, train, and supervise coordinators, providing coaching, quality oversight, and performance management to support team development and success
• Assist with other related tasks as assigned, demonstrating flexibility and adaptability to evolving business needs.

Required Qualifications:

• Three (3) to five (5) or more years of project management or meetings & events operations management experience with demonstrated ability to execute complex initiatives
• Three (3) to five (5) or more years implementing organizational initiatives with proven track record of delivering results on time and within scope
• Strong analytical and problem-solving skills with ability to assess challenges, develop solutions, and drive implementation
• Demonstrated ability to manage and prioritize multiple/competing projects and timelines while maintaining attention to detail and quality standards
• Strong communication skills, both verbal and written, with ability to engage effectively with diverse stakeholders at all organizational levels
• Working knowledge of organizational change management processes with understanding of adoption strategies and resistance mitigation techniques
• Experience creating process maps, playbooks, standard operating procedures, and journey maps that drive operational clarity and consistency.

Preferred Qualifications:

• Two (2) to four (4) year college degree or equivalent work experience demonstrating strong foundation in business, project management, or related fields
• Three (3) or more years implementing meeting and event or travel program organizational initiatives (e.g., Strategic Meetings Management or corporate business travel programs)
• Third-party meeting management vendor/agency operations, consulting, and/or implementation experience providing perspective on best practices and industry standards
• Experience using waterfall, Six Sigma Yellow or Green Belt, Lean, or Agile implementation methodologies supporting structured project delivery
• Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) designation demonstrating formal project management expertise
• Experience managing direct reports with ability to coach, develop, and manage performance effectively
• Experience working in project management technology (e.g., Asana, Smartsheet, Jira, or equivalent) that supports collaboration and tracking
• Experience communicating with all levels of stakeholders including senior leadership, demonstrating executive presence and influencing skills
• Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple teams/stakeholders in complex organizational environments.

Location:

Onsite

Estimated compensation for this position:

66,400.00 - 86,752.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Arlington, VA

Job Tags:

GREF

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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