Global Accounts Director - Remote (US)

Norstella; Salem (OR); Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical and prescription drug benefits

Health Savings Account (HSA) or FSA

Dental & Vision benefits

401k with company match

Disability insurance (short & long)

Parental leave

Paid time off & holidays

Job summary

Norstella is seeking a Global Account Director to grow and maintain Biopharma client relationships through renewal and expansion. You will serve as a trusted advisor, aligning Citeline’s data & AI solutions with client priorities and strategic goals.

You will manage cross-functional teams, execute comprehensive account plans, and drive high retention, new bookings, and renewals while navigating complex contracting discussions and industry dynamics.

Qualifications

• 5+ years in similar roles preferred.
• Account leadership experience expanding business with clients by engaging stakeholders to provide value.
• Strategic account planning and cross-functional alignment.
• Deep knowledge of pharmaceutical industry and life sciences clients.

Responsibilities

• Achieve and exceed quarterly and annual sales targets.
• Understand client business, structure, performance, and strategy.
• Execute account and territory plans to drive retention, renewals, and new bookings.
• Identify opportunities or risks at strategic and tactical levels.
• Demonstrate knowledge of client base to align Citeline offerings.
• Lead end-to-end planning with support teams to drive success.
• Collaborate with Product management & Client Success for feedback.
• Document sales activities and maintain pipeline reports in SFDC.
• Ad hoc duties as assigned.

Skills

Account leadership

Strategic perspective

Contracting skills

Pharmaceutical industry knowledge

Consultative sales skills

Collaboration

High close ratios

SFDC / Salesforce

Tools

SFDC

Job description

Norstella is seeking a Global Account Director to grow and maintain Biopharma client relationships through renewal and expansion. You will serve as a trusted advisor, aligning Citeline’s data & AI solutions with client priorities and strategic goals.

You will manage cross-functional teams, execute comprehensive account plans, and drive high retention, new bookings, and renewals while navigating complex contracting discussions and industry dynamics.