German-Speaking Client Solutions Consultant — Relocation Covered

Patrique Mercier Recruitment Fr; United States; Remote; USD 38,000 - 56,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

transfer, hotel)

Free Relocation Concierge — aDedicated

Monthly Performance Bonus

Job summary

Mercier Consultancy Group in Bulgaria is seeking a German Speaking Client Solutions Consultant to join our client-focused team in Sofia. You will act as the primary point of contact for German-speaking clients, delivering exceptional service in a fast-paced contact center while leveraging deep product knowledge.

This on-site role requires relocation to Sofia and offers a competitive monthly salary, fully paid relocation, comprehensive training, health insurance, a relocation concierge, and a

Qualifications

• Native or fluent German (spoken and written) is mandatory.
• Proven experience within the Customer Support Services industry or a client-facing environment.
• Ability to relocate on-site to Sofia, Bulgaria, for this position.
• Excellent problem-solving skills and the ability to maintain composure under pressure.
• A strong customer-centric mindset with a passion for delivering exceptional service outcomes.
• Proficiency in modern digital communication tools and standard office software applications.

Responsibilities

• Act as the primary point of contact for German-speaking clients, ensuring unparalleled service standards within the Customer Support Services industry.
• Resolve complex inquiries through expert communication, maintaining high levels of client satisfaction and brand loyalty.
• Utilize deep product knowledge to provide efficient, tailored solutions in a fast-paced contact center environment.
• Collaborate with internal teams to streamline communication workflows and enhance overall customer service delivery.
• Analyze client feedback and interaction data to drive continuous improvements in service quality and processes.
• Maintain meticulous documentation of all client interactions within our integrated CRM systems.
• Uphold the professional reputation of the company by adhering to strict quality benchmarks and industry regulations.

Skills

German language

Customer support

Relocation on-site

Problem solving

Customer focus

Office tools

Tools

CRM systems

Office software

Job description

Mercier Consultancy Group in Bulgaria is seeking a German Speaking Client Solutions Consultant to join our client-focused team in Sofia. You will act as the primary point of contact for German-speaking clients, delivering exceptional service in a fast-paced contact center while leveraging deep product knowledge.

This on-site role requires relocation to Sofia and offers a competitive monthly salary, fully paid relocation, comprehensive training, health insurance, a relocation concierge, and a