German-Speaking Solutions Consultant — Bulgaria

Recruitment By Ierotheos; United States; Remote; USD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Relocation concierge

Monthly performance bonus

Job summary

Mercier Consultancy Group is seeking a German-speaking Solutions Consultant for opportunities in Bulgaria. The role focuses on high-level support for German-speaking clients within the Customer Support Services sector, with a clear path to growth in a leading European recruitment environment.

Expect comprehensive training, relocation support, and a competitive monthly salary package. The position emphasizes quality, speed, and professional client interactions in a fast-paced setting.

Qualifications

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Previous experience in Customer Support Services or a similar client-facing role.
• Strong problem-solving skills and the ability to work independently in a fast-paced environment.
• Excellent communication skills, both in German and English.

Responsibilities

• Provide expert, high-level support to German-speaking clients, ensuring satisfaction within the Customer Support Services industry.
• Analyze complex customer queries and provide effective, timely, and professional solutions.
• Maintain accurate documentation of all customer interactions and technical solutions provided.
• Collaborate with internal departments to streamline support processes and improve service quality.
• Represent our client’s brand with the highest level of professionalism and linguistic precision.
• Identify potential service improvements to enhance the overall customer experience in the German market.
• Achieve individual and team-based KPIs focused on quality, speed, and accuracy in customer assistance.

Skills

German language

English proficiency

Customer support

Problem solving

Independent worker

Job description

Mercier Consultancy Group is seeking a German-speaking Solutions Consultant for opportunities in Bulgaria. The role focuses on high-level support for German-speaking clients within the Customer Support Services sector, with a clear path to growth in a leading European recruitment environment.

Expect comprehensive training, relocation support, and a competitive monthly salary package. The position emphasizes quality, speed, and professional client interactions in a fast-paced setting.