German-Speaking Customer Consultant | Relocate to Sofia

Mercier Consultancy Group; United States; Remote; USD 22,000 - 35,000; Full time

Benefits offered by this job

Fully Paid Training

Relocation package

Competitive salary

Health insurance

Career growth

Job summary

Mercier Consultancy Group is hiring a German Speaking Customer Consultant in Sofia, Bulgaria. You will deliver professional support to German-speaking customers via phone, email and live chat, handling inquiries with empathy and accuracy.

The role requires native or fluent German, strong interpersonal skills, and comfortable working in a fast-paced environment. We offer fully paid training, relocation support, and a competitive monthly salary above local benchmarks.

Qualifications

• Native or fluent German (spoken and written) is required.
• Strong interpersonal skills and a genuine passion for customer support.

Responsibilities

• Deliver professional and empathetic support to German-speaking customers via phone, email, and live chat.
• Resolve complex inquiries, ensuring high customer satisfaction.
• Maintain accurate customer records and update databases per privacy standards.
• Collaborate with cross-functional teams to resolve service-related challenges and improve user experience.
• Meet established performance targets and KPIs while maintaining high-quality standards.
• Represent the brand with excellence and contribute to the positive reputation of the company.

Skills

German language

Interpersonal skills

Problem solving

Computer basics

Clear communication

Job description

Mercier Consultancy Group is hiring a German Speaking Customer Consultant in Sofia, Bulgaria. You will deliver professional support to German-speaking customers via phone, email and live chat, handling inquiries with empathy and accuracy.

The role requires native or fluent German, strong interpersonal skills, and comfortable working in a fast-paced environment. We offer fully paid training, relocation support, and a competitive monthly salary above local benchmarks.