German Speaking Support Specialist - Relocation to Sofia

Employers from Greece; United States; Remote; USD 23,000 - 35,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Job summary

Mercier Consultancy Group in Bulgaria is seeking a German Speaking Support Specialist to join a fast-paced customer support team in Sofia. You will handle technical and account inquiries via phone, email, and live chat for German-speaking clients.

The role offers a competitive monthly salary, fully paid training, health insurance, relocation assistance (flight, transfer, hotel), and a structured onboarding. Strong German skills and customer service mindset are essential.

Qualifications

• Native or fluent German (spoken and written) is required.
• EU passport or Bulgarian work permit is required.
• Excellent communication and customer focus.
• Experience in customer-facing roles is advantageous but not required.
• Strong digital literacy and ability to navigate multiple systems.
• Proactive, solution-oriented mindset for an international team.

Responsibilities

• Provide high-quality technical and account support via phone, email, and live chat to German-speaking clients.
• Represent major brands in the Customer Support sector with professional communication.
• Troubleshoot and resolve inquiries to ensure customer satisfaction and retention.
• Maintain accurate CRM records and documentation.
• Collaborate with internal departments to ensure seamless support workflows.
• Stay updated on product knowledge to provide accurate guidance.
• Meet and strive to exceed KPIs and performance metrics.

Skills

German language proficiency

Communication skills

Digital literacy

Customer support experience

Tools

CRM software

Multiple software platforms

Job description

Mercier Consultancy Group in Bulgaria is seeking a German Speaking Support Specialist to join a fast-paced customer support team in Sofia. You will handle technical and account inquiries via phone, email, and live chat for German-speaking clients.

The role offers a competitive monthly salary, fully paid training, health insurance, relocation assistance (flight, transfer, hotel), and a structured onboarding. Strong German skills and customer service mindset are essential.