German-Speaking Customer Consultant — Bulgaria Relocation

Employers from Greece; United States; À distance; USD 23 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Fully Paid Training

Health Insurance

Relocation Package

Monthly Bonus

Growth Opportunities

Résumé du poste

Mercier Consultancy Group, a premier European staffing firm, is seeking a German Speaking Customer Consultant in Bulgaria to provide high-quality support to a diverse clientele via phone, email and live chat.

You will handle complex inquiries, maintain customer records, collaborate with cross-functional teams, and strive for exceptional service while meeting KPIs. The role offers competitive salary, full training, health insurance and a relocation package.

Qualifications

• Native or fluent German (spoken and written) required.
• Valid EU passport mandatory for onboarding and relocation.
• Strong interpersonal skills and problem-solving aptitude.

Responsabilités

• Provide professional and empathetic German-speaking support via phone, email, and live chat.
• Resolve complex inquiries to ensure high customer satisfaction.
• Maintain accurate customer records and update databases per privacy standards.
• Collaborate with cross-functional teams to resolve service-related challenges and improve user experience.
• Meet established performance targets and KPIs while maintaining high-quality standards.
• Represent the brand with excellence and contribute to the company’s reputation.

Connaissances

German language

Description du poste

Mercier Consultancy Group, a premier European staffing firm, is seeking a German Speaking Customer Consultant in Bulgaria to provide high-quality support to a diverse clientele via phone, email and live chat.

You will handle complex inquiries, maintain customer records, collaborate with cross-functional teams, and strive for exceptional service while meeting KPIs. The role offers competitive salary, full training, health insurance and a relocation package.