German-Speaking Solutions Consultant - Relocation & Growth

Mercier Consultancy Group; United States; À distance; USD 16 000 - 26 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Relocation Package

Monthly Performance Bonus

Fully Paid Training

Career progression opportunities

Résumé du poste

Mercier Consultancy Group in Bulgaria is seeking a German Speaking Solutions Consultant to join our international customer support team. You will provide high-level support to German-speaking clients, analyze needs, and serve as the primary contact to resolve inquiries.

You will collaborate with international teams, maintain accurate CRM documentation, and stay updated on product developments. The role includes a competitive monthly salary, fully paid training, health insurance, relocation

Qualifications

• Native or fluent German (spoken and written) is mandatory for this position.
• Proven experience in Customer Support Services or a similar client-facing role.
• Excellent communication and problem-solving skills with a service-oriented mindset.

Responsabilités

• Provide high-level support and consultancy to German-speaking clients, ensuring an industry-leading customer experience.
• Analyze client needs to offer tailored solutions, maintaining the high service standards in customer support.
• Act as a primary point of contact, resolving complex inquiries with professionalism and empathy.
• Collaborate with international teams to optimize workflows and contribute to the success of operations in Sofia.
• Maintain accurate documentation of client interactions within our CRM systems.
• Stay updated on product developments to provide accurate, up-to-date guidance.
• Meet and exceed individual and team-based KPIs, qualifying for rewards through the incentive program.

Connaissances

German language fluency

Description du poste

Mercier Consultancy Group in Bulgaria is seeking a German Speaking Solutions Consultant to join our international customer support team. You will provide high-level support to German-speaking clients, analyze needs, and serve as the primary contact to resolve inquiries.

You will collaborate with international teams, maintain accurate CRM documentation, and stay updated on product developments. The role includes a competitive monthly salary, fully paid training, health insurance, relocation