(fluent German & English) Customer Support Consultant (remotely)

SupportYourApp; Town of Italy (NY); Remote; USD 42,000 - 65,000; Part time

Benefits offered by this job

Fixed schedule: Monday‑Friday, 9 AM – 6 PM CET

Opportunity to work fully remote

Paid intensive training and probation

Referral bonuses for friends

Work-life balance

Inclusive international environment

Job summary

A leading customer support solutions provider is looking for a Customer Support Consultant fluent in English and German to provide exceptional support remotely. In this role, you will assist customers via email and phone, manage partner requests, and collaborate with internal teams. The ideal candidate has excellent communication skills at the C1 level, experience in customer support, and strong analytical abilities. Enjoy benefits like fixed schedules and comprehensive training in a multicultural environment.

Qualifications

• Excellent English and German skills (C1 level for both spoken and written).
• Experience in customer support.
• Attention to detail and reliability when handling sensitive information.
• Attention to detail and reliability when handling sensitive or legal information.

Responsibilities

• Provide exceptional customer support via emails and calls.
• Manage partner requests according to assigned tasks.
• Collaborate with internal teams to ensure efficient issue resolution.
• Maintain clear and structured case documentation.
• Collaborate with internal teams to ensure efficient issue resolution.
• Meet team KPIs.
• Stay up-to-date with cutting‑edge technology.
• Securely handle customers’ sensitive information.
• Apply the latest customer happiness practices.

Skills

Fluent in English (C1)

Fluent in German (C1)

Customer support experience

Strong analytical and research skills

Attention to detail

Positive attitude

Tools

CRM systems

Job description

(fluent German & English) Customer Support Consultant (remotely)

2 weeks ago – Be among the first 25 applicants.

Passionate about the world of tech? What if you had a chance to be part of the world's leading SaaS, software, or hardware solutions?
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying the flexibility of working from home.

Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do

• Provide exceptional customer support via emails and calls.
• Manage partner requests according to assigned tasks.
• Handle account services, data updates, identification issues, and account closures.
• Maintain clear and structured case documentation.
• Collaborate with internal teams to ensure efficient issue resolution.
• Meet team KPIs.
• Stay up-to-date with cutting‑edge technology.
• Securely handle customers’ sensitive information.
• Apply the latest customer happiness practices.

What you need to succeed in this role

• Excellent English and German skills (C1 level for both spoken and written).
• Experience in customer support.
• Strong analytical and research skills.
• Attention to detail and reliability when handling sensitive or legal information.
• Positive and responsible attitude.
• Personal laptop or computer (at least 8 GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Will be a great plus

• Background in banking or financial services.
• Experience with CRM systems.

Benefits and Perks

• Fixed schedule: Monday‑Friday, 9 AM – 6 PM CET.
• Opportunity to work fully remote.
• Inclusive international environment.
• Compensation in USD.
• Referral bonuses for friends.
• Paid intensive training and probation.
• Work‑life balance.
• Responsive management focused on your growth and long‑lasting cooperation.
• Greenhouse conditions for self‑development.
• Benefits may vary depending on engagement terms. Employees and independent contractors are subject to the specific terms, including compensation, benefits, and work conditions, detailed in your agreement if selected.

Who we are

SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and have expanded globally with eight hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, highlighting your outstanding skills!

Visit our website: www.supportyourapp.com

EEO Statement

We are a multinational company with unbiased views. The assessment of candidates is not affected by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Seniority level

Associate

Employment type

Contract

Job function

Customer Service

Industries

IT Services and IT Consulting