German Customer Service Agent - Remote in Greece

Employers from Greece; United States; Remote; USD 20,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonuses

Meal vouchers

Healthcare benefits and discounts

Training access and education

Job summary

apply2day is seeking a German Customer Service Agent to work remotely for a client in Greece. You will handle chats, email and calls, helping customers and solving issues with a friendly, professional approach.

Fluency in German (C1-C2) and strong English (B2-C1) are required, along with good MS Office skills and excellent communication. The role offers flexible hours, a competitive salary, monthly bonuses, meal vouchers and relocation support for candidates joining from abroad.

Qualifications

• Fluency in German (C1–C2).
• Very good command of English (B2–C1).
• Good MS Office skills.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Manage incoming chat, mail or phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build relations of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the methods/tools.
• Keep records of customer interaction, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.

Skills

German language (C1–C2)

English language (B2–C1)

MS Office

Active listening

Communication skills

Customer orientation

Time management

Tools

MS Office

Job description

at apply2day

Looking for a role where your love for the German language and helping others plays a major factor? We are hiring on behalf of our client for the role of German Customer Service Agent - Remote in Greece! In this opportunity, you will be part of a fast-paced team, enjoying flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service.

Responsibilities

• Manage incoming chat, mail or phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build relations of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the methods/tools
• Keep records of customer interaction, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies

Requirements

• Fluency in German (C1 - C2)
• Very good command of English (B2 – C1)
• Good MS Office skills
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively

Benefits

• Competitive Salary
• Monthly Bonuses
• Meal Vouchers
• Health care benefits and numerous other discounts
• Continuous Training and access to Educational Platforms
• Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation