German Customer Care Advisor - Remote in Portugal

Recruityard; United States; Remote; USD 22,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Full training provided

Career progression opportunities

Employee discounts

Job summary

eBSI Export Academy in Portugal is seeking German-speaking Customer Support Agents to join a fast-growing team. You will support high-value clients via chat, email, and phone, helping them grow their presence online.

The role emphasizes proactive problem-solving, clear communication, and cross-functional collaboration. Training is provided, and you can advance within a dynamic, multicultural environment with competitive compensation.

Qualifications

• Fluency in German is mandatory.
• Proficient English required.
• Strong communication, problem-solving, and interpersonal skills.

Responsibilities

• Provide support to high-level clients via chat, email, and phone.
• Assist customers with the self-serve advertising platform and related tools.
• Deliver pre- and post-sales support for digital advertising products.
• Troubleshoot and resolve technical issues, such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify opportunities for customers to enhance their advertising performance.
• Gather client feedback and share product insights to improve user experience.

Skills

German

English

Job description

Category: Customer Service

Location:

Location: Portugal

Workload: Full-Time

Position Overview:

We are currently looking for German-speaking Customer Support Agents to join a fast-growing team. This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting high-value clients and helping them grow their presence online.

Main Responsibilities:

• Provide support to high-level clients via chat, email, and phone.
• Assist customers with the self-serve advertising platform and related tools.
• Deliver pre- and post-sales support for digital advertising products.
• Troubleshoot and resolve technical issues, such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify opportunities for customers to enhance their advertising performance.
• Gather client feedback and share product insights to improve user experience.

Candidate Profile:

• Fluency in German(mandatory) and proficient English.
• Strong communication, problem-solving, and interpersonal skills.
• Basic technical proficiency and computer skills.
• Ability to manage multiple tasks in a fast-paced environment.
• A team player with a proactive and customer-oriented mindset.
• Previous experience in customer support or digital marketing is valued but not required.

Compensation & Benefits Package:

• Competitive monthly salary
• Performance-based bonuses
• Health insurance and employee discounts
• Meal allowance
• Full training provided and paid
• Real career progression opportunities in a leading industry

Why Apply?

• Join a well-established and reputable company in the customer experience sector.
• Work with globally recognized brands in an exciting and innovative field.
• Enjoy a dynamic and multicultural team environment.
• Build your career with ongoing training and advancement potential.
• Benefit from a competitive compensation.

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DetailsOriginally posted on Himalayas