Customer Service Advisor (German speaking)

Simple Online Healthcare; United States; Hybrid; USD 33,804 - 41,316; Full time

Benefits offered by this job

33 days holiday including Bank Holidays

Extra day off for your birthday

Company share scheme

Bupa Private Healthcare

Income Protection

Cycle to Work Scheme

Enhanced Company pension scheme

Quarterly Team Training and Social Budget

Enhanced Maternity and Paternity Leave

Rewarding bonus incentive scheme

24/7 health support helpline

Love2Shop Discount

Fresh fruit

Free coffee machine

Job summary

Simple Online Healthcare is seeking a German‑Speaking Customer Service Advisor to support our growing German market. This full‑time hybrid position requires a native‑fluent German speaker who can engage with patients and customers via calls, emails, and social media.

The ideal candidate will manage inquiries, address concerns, and provide excellent customer service. Strong organizational skills and the ability to remain calm under pressure are essential. The role offers various benefits including private healthcare and a company share scheme.

Qualifications

• Fluent or native German is essential.
• Experience with digital platforms is a plus.
• Must be able to deal with vulnerable customers.

Responsibilities

• Manage inbound contacts across phone, email, and social.
• Resolve queries efficiently and with care.
• Handle complex issues requiring coordination with teams.

Skills

Fluent or native German

Organized

Calm under pressure

Empathetic

Experience with Zendesk

Job description

German‑Speaking Customer Service Advisor

Full‑time, 37.5 hours per week, Monday‑Friday 9:00am‑5:30pm. Hybrid position based in Glasgow’s East End: 2 days per week in the office, remainder remote.

Salary £27,979 per annum.

We are growing our German market and need a native‑fluent German speaker to be the first point of contact for patients and customers through calls, emails and social channels.

Responsibilities

You’ll manage inbound contacts across phone, email and social, resolving queries efficiently and with care. You’ll handle general questions, missing orders, prescription concerns and more complex issues that may require coordination with internal and external teams. You’ll own each contact and see it through to resolution.

As you settle into the role, you’ll take on additional responsibilities over time.

Qualifications

Fluent or native German is essential. You should be calm under pressure, thoughtful when dealing with vulnerable customers and confident using digital platforms. Experience with Zendesk or a similar ticketing system is helpful but not required.

You must be organized, empathetic and genuinely motivated to deliver a great experience for every customer you speak to.

Please note that we are unable to offer sponsorship for this position. All applicants must have the right to work in the UK at the time of application.

Benefits

• 33 days (inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days
• Extra day off for your birthday
• Company share scheme
• Bupa Private Healthcare
• Income Protection
• Cycle to Work Scheme
• My Gym Discounts
• Enhanced Company pension scheme
• Quarterly Team Training and Social Budget
• Enhanced Maternity and Paternity Leave
• Rewarding bonus incentive scheme
• 24/7 helpline for physical and mental health support, counselling and other wellbeing resources
• Love2Shop Discount
• Hybrid working
• Fresh fruit
• A free coffee machine

Simple Online Healthcare is proud to be an Equal Opportunity Employer.