Supplier Success Professional (B2B Customer Support) - German/English

avetta; United States; Hybrid; USD 40,000 - 56,000; Full time

Job summary

avetta in England is seeking a customer support specialist to assist business customers using an online system for supplier prequalification and compliance. You will respond to inquiries by phone, email, and chat, explain product features, and coordinate with internal teams to help customers complete their tasks.

Ideal candidates will be fluent in German and English, have prior customer support experience, and demonstrate strong communication and problem-solving skills.

Qualifications

• Fluency in both German and English.
• Experience in customer support or a similar service role.
• Strong spoken and written communication, active listening, and problem-solving skills.
• Careful attention to detail, patience, adaptability, and the ability to learn new systems.
• General computer skills; familiarity with Windows is preferred.
• Ability to work in England with no current or future visa sponsorship.

Responsibilities

• Handle customer questions by phone, email, and chat, and follow up when needed.
• Investigate issues, clarify what customers need, and offer solutions or alternatives.
• Check regulatory documents carefully and record customer interactions and technical details in internal systems.
• Reproduce and report product problems, share workarounds and feature requests, and elevate complaints when appropriate.
• Explain new product features and pass customer feedback to relevant teams.
• Coordinate with colleagues and contribute to team goals and service metrics.

Skills

German fluency

English fluency

Job description

Role overview

Support business customers using an online system for supplier prequalification and compliance. As a first point of contact, you will resolve questions, explain product features, and coordinate with internal teams to help customers complete their work.

Responsibilities

• Handle customer questions by phone, email, and chat, and follow up when needed.
• Investigate issues, clarify what customers need, and offer solutions or alternatives.
• Check regulatory documents carefully and record customer interactions and technical details in internal systems.
• Reproduce and report product problems, share workarounds and feature requests, and elevate complaints when appropriate.
• Explain new product features and pass customer feedback to relevant teams.
• Coordinate with colleagues and contribute to team goals and service metrics.

Requirements

• Fluency in both German and English.
• Experience in customer support or a similar service role.
• Strong spoken and written communication, active listening, and problem‑solving skills.
• Careful attention to detail, patience, adaptability, and the ability to learn new systems.
• General computer skills; familiarity with Windows is preferred.
• Ability to work in England with no current or future visa sponsorship.

Nice to have

• Fluency in additional European languages.
• Experience in the IT industry or with online software systems.

Benefits and work setup

• The role is based in England. It is hybrid for people within commuting distance of Maidenhead, with office attendance Tuesday through Thursday; otherwise, remote work within England may be considered.
• The role starts November 9, 2026, with full attendance required for eight weeks of training, Monday through Friday, 4p.m. to 1a.m. GMT. After training, hours are 8a.m. to 5p.m. or 9a.m. to 6p.m. local time.