Geospatial Customer Success Lead APAC (Remote)

Planetlabs; Stati Uniti; Remoto; USD 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Planet Labs in Asia-Pacific is seeking a remote Customer Success Manager to manage a portfolio of smaller customers and partners, guiding onboarding and value realization through a low-touch model. You will sustain relationships through the contract lifecycle and coordinate with cross-functional teams to drive renewals and growth.

This full-time role is remote in the APAC region with some in-person days for nearby offices.

Competenze

• At least four years of relevant professional experience and a bachelor’s degree in a related field.
• Experience with GIS applications such as QGIS, ESRI tools, or Google Earth Engine.
• Strong written and spoken English and experience supporting customers in APAC.

Mansioni

• Onboard, train, and guide smaller customers to adopt geospatial products.
• Monitor needs, resolve issues, and escalate when necessary.
• Maintain relationships through the contract lifecycle to drive retention.
• Coordinate with finance, product, sales, and other teams to enable success.
• Manage renewals and identify opportunities to expand product usage.

Conoscenze

GIS / geospatial tech

GIS applications (QGIS / ESRI / GEE)

English proficiency

Onboarding / customer success

Cross-functional collaboration

Formazione

Bachelor's degree in a related field

Strumenti

Salesforce

Descrizione del lavoro

Planet Labs in Asia-Pacific is seeking a remote Customer Success Manager to manage a portfolio of smaller customers and partners, guiding onboarding and value realization through a low-touch model. You will sustain relationships through the contract lifecycle and coordinate with cross-functional teams to drive renewals and growth.

This full-time role is remote in the APAC region with some in-person days for nearby offices.