APAC Customer Success Specialist — Remote & Growth

United States Digital Space LLC; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Ownership program (employee stock)

Flexible work culture

Remote/hybrid/in-office options

Generous time off

Wellness programs

Tuition reimbursement

Recognition program

Job summary

United States Digital Space LLC seeks a Customer Success Associate to support APAC customers. You will collaborate with CS Managers and Sales to retain and grow revenue across the APAC region, using data-driven insights and proactive engagement to maximize value.

You will prepare strategic materials, drive campaigns, and ensure accurate customer data in Gainsight and Salesforce while working across remote teams to deliver exceptional customer experiences.

Qualifications

• Bachelor's degree required.
• Excellent written and verbal communication skills.
• Ability to set clear expectations and manage issues to resolution.
• Strong organizational skills and ability to prioritize in a dynamic environment.
• Collaborative mindset and effective use of internal and external resources.
• Creative and analytical problem-solving abilities.
• Customer-facing experience in the software industry.
• Experience and knowledge in the education sector is preferred.
• Familiarity with the company products is a plus.
• Ability to work APAC business hours.

Responsibilities

• Collaborate with CS, Sales, and Renewals to increase market share within existing accounts.
• Assist CSMs in preparing for strategic customer meetings with reports and presentations.
• Coordinate internally to resolve complex questions and escalations across APAC portfolios.
• Analyze trends, identify opportunities, and support proactive growth using regional and country data.
• Stay current with product updates and communicate new developments to CSMs.
• Develop and deploy digital campaigns and templates for common questions.
• Ensure data accuracy in Gainsight and Salesforce for engagement tracking and playbooks.
• Support creation and maintenance of APAC playbook documentation.
• Help develop and execute action plans based on customer feedback and survey data.

Skills

Written communication

Verbal communication

Expectation management

Organization

Collaboration

Problem-solving

Customer-facing

Education sector experience

Product knowledge

APAC-hours availability

Education

Bachelor's degree

Job description

United States Digital Space LLC seeks a Customer Success Associate to support APAC customers. You will collaborate with CS Managers and Sales to retain and grow revenue across the APAC region, using data-driven insights and proactive engagement to maximize value.

You will prepare strategic materials, drive campaigns, and ensure accurate customer data in Gainsight and Salesforce while working across remote teams to deliver exceptional customer experiences.