APAC Customer Success Manager | SaaS Onboarding & Growth

Linear; United States; Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary and equity

Employee-friendly equity terms

Daily meal and coffee stipend

Paid co-working space or desk

Health coverage

5 weeks paid vacation

4 months paid parental leave

Paid month off after 4 years & every 2

Job summary

Linear is seeking a Customer Success Manager to manage top customers in APAC. As part of the early team, you’ll onboard new clients, deliver ongoing support, and champion customer value across organizations.

You will ensure adoption and retention by collaborating with sales, product, and support to address challenges and drive outcomes. The role is remote-first, but APAC-focused with office-based 2–3 days per week to align with regional sales.

Qualifications

• 5+ years of experience in a technical customer-facing role.
• SaaS and startup experience required; able to adapt in a fast-paced environment.
• Strong organizational and time-management skills with multi-tasking ability.
• Excellent verbal and written communication; able to articulate complex concepts clearly.
• Experience collaborating with product and engineering teams preferred.

Responsibilities

• Develop and maintain relationships with key APAC stakeholders; primary contact for inquiries and feedback.
• Become a product expert and help customers derive business value from Linear.
• Lead onboarding and training on Linear features; expand adoption within accounts.
• Advocate for customer needs internally and drive product improvements with cross-functional teams.

Skills

Relationship management

Customer success

APAC region

Cross-functional collaboration

Onboarding

Tools

CRM systems

Job description

Linear is seeking a Customer Success Manager to manage top customers in APAC. As part of the early team, you’ll onboard new clients, deliver ongoing support, and champion customer value across organizations.

You will ensure adoption and retention by collaborating with sales, product, and support to address challenges and drive outcomes. The role is remote-first, but APAC-focused with office-based 2–3 days per week to align with regional sales.