Customer Success Manager

Planetlabs; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Planet Labs in Asia-Pacific is seeking a remote Customer Success Manager to manage a portfolio of smaller customers and partners, guiding onboarding and value realization through a low-touch model. You will sustain relationships through the contract lifecycle and coordinate with cross-functional teams to drive renewals and growth.

This full-time role is remote in the APAC region with some in-person days for nearby offices.

Qualifications

• At least four years of relevant professional experience and a bachelor’s degree in a related field.
• Experience with GIS applications such as QGIS, ESRI tools, or Google Earth Engine.
• Strong written and spoken English and experience supporting customers in APAC.

Responsibilities

• Onboard, train, and guide smaller customers to adopt geospatial products.
• Monitor needs, resolve issues, and escalate when necessary.
• Maintain relationships through the contract lifecycle to drive retention.
• Coordinate with finance, product, sales, and other teams to enable success.
• Manage renewals and identify opportunities to expand product usage.

Skills

GIS / geospatial tech

GIS applications (QGIS / ESRI / GEE)

English proficiency

Onboarding / customer success

Cross-functional collaboration

Education

Bachelor's degree in a related field

Tools

Salesforce

Job description

Role overview

Manage a portfolio of smaller customers and partners across Asia-Pacific, helping them adopt geospatial imagery products and realize value through a low-touch customer success model. You will guide customers through onboarding and support, maintain relationships throughout the contract lifecycle, and help retain and grow accounts. This is a full-time remote role based in the Asia-Pacific region; employees near an office are expected to work there three days per week.

Responsibilities

• Provide efficient onboarding, training, and practical guidance so customers can use the products effectively.
• Monitor customer needs and resolve service issues promptly, escalating significant concerns when appropriate.
• Communicate with customers and partners throughout their contracts and direct them to suitable resources.
• Coordinate with finance, product, sales, and other internal teams to support customer outcomes.
• Manage renewals and identify opportunities to expand product adoption or services.

Requirements

• At least four years of relevant professional experience and a bachelor’s degree in a related field.
• Working knowledge of GIS, remote sensing, or geospatial technology, including basic geometry, file conversion, and GIS operations.
• Experience with GIS applications such as QGIS, ESRI tools, or Google Earth Engine.
• Experience supporting customers in the Asia-Pacific region and coordinating across international teams.
• Strong written and spoken English, with proactive problem-solving, prioritization, and adaptability.

Nice to have

• Working Japanese proficiency for communication with customers and partners in Japan.
• Familiarity with Salesforce across customer lifecycle and renewal workflows.
• Sales negotiation experience.