Remote-First APAC CSM – Geospatial Data

Planet; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid time off

Wellness program

Home office reimbursement

Phone and internet reimbursement

Tuition reimbursement

Equity

Job summary

Planet is seeking a Customer Success Manager on the Global Tech Touch team to manage small-customer relationships, especially in Japan and the Asia-Pacific region. The role emphasizes a low-touch model to retain and expand customers, requiring strong GIS knowledge and excellent communication with international clients.

This is a full-time remote position based in the Asia-Pacific region. Ideal candidates will be self-starters with 4+ years of experience, a Bachelor’s degree, and proficiency in

Qualifications

• 4+ years of relevant work experience in customer-facing roles.
• Bachelor’s Degree in a relevant field.
• Strong knowledge of geospatial technologies and GIS tools.

Responsibilities

• Ensure customers adopt and see value of Planet products.
• Provide low-touch onboarding and training.
• Support successful delivery and timely solutions per low-touch model.
• Communicate with clients throughout the contract lifecycle.
• Collaborate with Finance, Product, Sales and other teams.

Skills

4+ years experience

GIS/Remote Sensing

English communications

Client management

Cross-functional collaboration

Education

Bachelor's Degree

Tools

QGIS

ESRI

GEE

Job description

Planet is seeking a Customer Success Manager on the Global Tech Touch team to manage small-customer relationships, especially in Japan and the Asia-Pacific region. The role emphasizes a low-touch model to retain and expand customers, requiring strong GIS knowledge and excellent communication with international clients.

This is a full-time remote position based in the Asia-Pacific region. Ideal candidates will be self-starters with 4+ years of experience, a Bachelor’s degree, and proficiency in