Genius Technician: Repair Expert & Mentor

Lex; Roseville (MN); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Stock programs

Medical and dental coverage

Retirement benefits

Discounted products

Job summary

Apple Retail in Roseville, Minnesota is seeking a Genius to deliver high-quality service, educate customers on Apple products, and perform repairs across the store. You will mentor teammates, resolve escalations, and contribute to an inclusive Apple culture.

The role requires extensive repair knowledge, strong troubleshooting, and the ability to work nights, weekends, and holidays as needed in-store. Training and growth paths are available within Apple’s ecosystem.

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Possess the visual inspection and fine motor skills to safely perform hardware repairs.
• Have experience troubleshooting hardware and software issues in a customer service environment.
• Demonstrate technical expertise of Apple products and services, including repairing devices.
• Navigate customer service issues with care and strong interpersonal skills.
• Communicate effectively and tailor your communication style to different audiences.
• Collaborate and motivate across the store and among key partners to achieve individual and overall team goals.

Responsibilities

• Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
• Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
• Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
• Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team.
• Serve as a Mentor, resource, and positive role model for Genius Bar team members.
• Support leadership in providing timely resolution to customer escalations.
• Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Skills

Customer service

Interpersonal skills

Problem analysis

Communication

Team collaboration

Job description

Apple Retail in Roseville, Minnesota is seeking a Genius to deliver high-quality service, educate customers on Apple products, and perform repairs across the store. You will mentor teammates, resolve escalations, and contribute to an inclusive Apple culture.

The role requires extensive repair knowledge, strong troubleshooting, and the ability to work nights, weekends, and holidays as needed in-store. Training and growth paths are available within Apple’s ecosystem.