Genius Technician: Device Repair & Customer Care

Apple; Roseville (MN); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Employee stock purchase plan

Discounted products and services

Education reimbursement

Relocation assistance

Job summary

Apple Retail's Genius Bar in Roseville, MN seeks a skilled service professional to combine deep troubleshooting with a passion for product education. You will repair Apple devices, explain repair options, and empower customers to get the most from their products.

You will mentor teammates, contribute to a inclusive store culture, and partner with leads to resolve escalations quickly while maintaining Apple’s high standards of service.

Qualifications

• Experience in retail or sales or related work.
• Ability to troubleshoot hardware and software issues in a customer service setting.
• Willingness to work flexible retail schedule including nights and weekends.

Responsibilities

• Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
• Educate customers on repairs and Apple offerings.
• Mentor and support Genius Bar team members.

Skills

Device repair

Customer service

Troubleshooting

Communication

Team collaboration

Tools

Hardware knowledge

Software troubleshooting

Job description

Apple Retail's Genius Bar in Roseville, MN seeks a skilled service professional to combine deep troubleshooting with a passion for product education. You will repair Apple devices, explain repair options, and empower customers to get the most from their products.

You will mentor teammates, contribute to a inclusive store culture, and partner with leads to resolve escalations quickly while maintaining Apple’s high standards of service.