Genius Bar Technician & Customer Experience Pro

Apple; Huntersville (NC); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Apple Retail is looking for a Genius to combine troubleshooting with the ability to inspire excitement for Apple products and services. You will educate customers on repair options, perform repairs, and empower customers to maximize their Apple experience.

A Genius excels at repairing relationships with customers and mentors team members, while maintaining high standards of service in our store. This role supports leadership and across-store collaboration.

Competenze

• Experience in retail or sales, or related work experience.
• Ability to identify customer needs and communicate effectively to resolve issues.

Mansioni

• Troubleshoot and repair Apple products and software.
• Educate customers on repair options and Apple offerings.
• Provide exceptional service and empower customers to get the most out of their devices.
• Mentor and support Genius Bar team members and share knowledge.
• Contribute to an inclusive environment and uphold Apple’s values.

Conoscenze

Retail experience

Customer service

Troubleshooting

Product knowledge

Descrizione del lavoro

Apple Retail is looking for a Genius to combine troubleshooting with the ability to inspire excitement for Apple products and services. You will educate customers on repair options, perform repairs, and empower customers to maximize their Apple experience.

A Genius excels at repairing relationships with customers and mentors team members, while maintaining high standards of service in our store. This role supports leadership and across-store collaboration.