Genius Bar Technician

Apple Inc.; Woodbridge (CT); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Employee stock programs

Tuition reimbursement

Product discounts

Job summary

Apple Inc. is seeking a Genius in our Apple Retail stores to combine troubleshooting expertise with enthusiasm for Apple products. You will educate customers, perform repairs, and empower them to get the most from their devices.

You’ll mentor team members, handle escalations, and contribute to an inclusive, high-service environment. Experience in retail and strong interpersonal skills are required.

Qualifications

• Experience in retail or sales environment.
• Proven ability to troubleshoot hardware and software issues for customers.
• Strong customer service mindset with empathy and clarity.

Responsibilities

• Educate customers on repair options and Apple offerings.
• Troubleshoot, diagnose, repair and resolve service issues on Apple hardware/software.
• Mentor teammates and support escalations to ensure timely resolutions.

Skills

Retail experience

Troubleshooting hardware

Customer service

Mentoring teammates

Tools

Apple repair tools

Genius Bar processes

Job description

Apple Inc. is seeking a Genius in our Apple Retail stores to combine troubleshooting expertise with enthusiasm for Apple products. You will educate customers, perform repairs, and empower them to get the most from their devices.

You’ll mentor team members, handle escalations, and contribute to an inclusive, high-service environment. Experience in retail and strong interpersonal skills are required.