Genius Bar Technician: Repair, Educate & Delight Customers

Apple; Bethesda (MD); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Stock options

Educational reimbursement

Retirement benefits

Employee discounts

Free services

Job summary

Apple Retail in Bethesda is seeking a Genius who combines extensive troubleshooting with a passion for helping customers. You’ll educate customers about repairs, diagnose hardware and software issues, and perform repairs on all Apple products serviced in-store.

You will mentor teammates, support leadership in resolving escalations, and contribute to an inclusive environment that reflects Apple’s values of diversity and inclusion in daily work.

Qualifications

• Retail or sales experience.
• Ability to inspect visually and perform hardware repairs.
• Experience troubleshooting hardware and software in a customer service environment.

Responsibilities

• Diagnose, repair, and resolve service issues for Apple hardware and software.
• Educate customers on repairs, products, and services.
• Mentor team members and support leadership in resolving escalations.
• Contribute to an inclusive environment and uphold Apple values.

Skills

Customer service

Troubleshooting hardware

Troubleshooting software

Retail sales

Tools

Apple repair tools

Apple diagnostics

Job description

Apple Retail in Bethesda is seeking a Genius who combines extensive troubleshooting with a passion for helping customers. You’ll educate customers about repairs, diagnose hardware and software issues, and perform repairs on all Apple products serviced in-store.

You will mentor teammates, support leadership in resolving escalations, and contribute to an inclusive environment that reflects Apple’s values of diversity and inclusion in daily work.