Genius-Level Device Repair Specialist

Lex; Pittsburgh (Allegheny County); On-site; USD 52,000 - 75,000; Full time

Job summary

Apple Retail is seeking a Genius to blend advanced troubleshooting with showcasing Apple products and services in-store. You will educate customers on repair options, perform repairs, and help customers get the most from their devices. The role emphasizes exceptional service and a collaborative store environment.

Genius Bar team members mentor others, handle escalations, and contribute to an inclusive, high-standard service culture across the retail store.

Qualifications

• Experience in retail or sales or related work experience.
• Ability to troubleshoot hardware issues safely with fine motor skills.
• Experience troubleshooting hardware and software issues in a customer service environment.

Responsibilities

• Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
• Provide excellent service by understanding customer needs and educating on repairs and Apple offerings.
• Mentor and support Genius Bar team members and contribute to a positive environment.
• Handle customer escalations promptly and professionally.

Skills

Retail experience

Customer service

Hardware troubleshooting

Software troubleshooting

Team mentorship

Job description

Apple Retail is seeking a Genius to blend advanced troubleshooting with showcasing Apple products and services in-store. You will educate customers on repair options, perform repairs, and help customers get the most from their devices. The role emphasizes exceptional service and a collaborative store environment.

Genius Bar team members mentor others, handle escalations, and contribute to an inclusive, high-standard service culture across the retail store.