Genius Repair Expert & Customer Advocate

Lex; Reston (VA); Vor Ort; USD 39.000 - 54.000; Vollzeit

Zusammenfassung

Apple Retail Genius combines extensive troubleshooting with a passion for helping customers get the most from their Apple products. You educate customers on repair options and services and perform repairs on devices serviced in-store.

You mentor Genius Bar teammates, share knowledge to raise service levels, handle customer escalations, and contribute to an inclusive environment by respecting differences and staying current with Apple’s products and repair procedures.

Qualifikationen

• Experience in retail or sales and customer service environment.
• Strong troubleshooting of hardware and software issues.
• Fine motor skills for hardware repairs and servicing Apple devices.

Aufgaben

• Have extensive knowledge of Apple products and repair processes.
• Troubleshoot, diagnose, repair and resolve service concerns for Apple hardware and software.
• Provide excellent service and educate customers on Apple products and services.
• Mentor Genius Bar team members and support leadership in escalations.
• Contribute to an inclusive environment and share knowledge across the team.

Kenntnisse

Retail experience

Customer service

Troubleshooting

Fine motor skills

Hardware repair

Jobbeschreibung

Apple Retail Genius combines extensive troubleshooting with a passion for helping customers get the most from their Apple products. You educate customers on repair options and services and perform repairs on devices serviced in-store.

You mentor Genius Bar teammates, share knowledge to raise service levels, handle customer escalations, and contribute to an inclusive environment by respecting differences and staying current with Apple’s products and repair procedures.