Genius Repair Specialist — Tech Expert

Lex; Germantown (TN); On-site; USD 60,000 - 70,000; Full time

Job summary

Apple in Germantown, TN is seeking a Genius to combine hands-on repair skills with a passion for delivering an exceptional Apple experience. You will educate customers on repair options, perform repairs on Apple products, and help teammates elevate service across the store.

You will mentor colleagues, contribute to a friendly, inclusive environment, and help resolve customer escalations promptly while upholding Apple’s service standards.

Qualifications

• Experience in retail or sales.
• Ability to troubleshoot hardware and software issues.
• Strong customer service and communication skills.
• Availability to work a schedule including nights and weekends.

Responsibilities

• Troubleshoot, diagnose, and repair Apple hardware and software.
• Educate customers on repair options and Apple offerings.
• Mentor team members and share knowledge.
• Support leadership with timely resolutions to escalations.
• Maintain high service standards in a fast-paced store.

Skills

Retail experience

Hardware troubleshooting

Customer service

Strong communication

Job description

Apple in Germantown, TN is seeking a Genius to combine hands-on repair skills with a passion for delivering an exceptional Apple experience. You will educate customers on repair options, perform repairs on Apple products, and help teammates elevate service across the store.

You will mentor colleagues, contribute to a friendly, inclusive environment, and help resolve customer escalations promptly while upholding Apple’s service standards.