Genius Bar Repair & Customer Experience Pro

Apple Inc.; Tennessee; On-site; USD 25,000 - 39,000; Full time

Job summary

Apple Inc. is seeking a Genius for our retail stores in Tennessee. You will combine extensive troubleshooting skills with the ability to inspire excitement for Apple products and services, educating customers on repair options and Apple offerings while performing repairs on serviced devices.

You will mentor team members, support leadership with escalations, and contribute to an inclusive environment that reflects Apple’s values of inclusion and diversity in daily activities.

Qualifications

• Retail or sales experience is required.
• Ability to safely perform hardware repairs.
• Experience troubleshooting hardware and software in a customer service setting.

Responsibilities

• Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
• Educate customers on repairs, products, and purchase options.
• Mentor and support Genius Bar team members.
• Contribute to an inclusive, diverse store environment.

Skills

Retail experience

Troubleshooting

Customer service

Mentoring

Tools

Repair tools

Job description

Apple Inc. is seeking a Genius for our retail stores in Tennessee. You will combine extensive troubleshooting skills with the ability to inspire excitement for Apple products and services, educating customers on repair options and Apple offerings while performing repairs on serviced devices.

You will mentor team members, support leadership with escalations, and contribute to an inclusive environment that reflects Apple’s values of inclusion and diversity in daily activities.