Genius Repair Specialist — In-Store Tech Expert

Apple; Woodmere (OH); On-site; USD 37,000 - 51,000; Full time

Job summary

Apple Retail in Woodmere, OH is seeking a Genius to combine expert troubleshooting with a passion for helping customers get the most from their Apple products. You will repair devices in-store, educate customers on repair options and Apple offerings, and ensure a high level of service.

You will mentor Genius Bar team members, support leadership in resolving escalations, and contribute to an inclusive environment that values diverse perspectives and exceptional customer care.

Qualifications

• Retail or sales experience required.
• Ability to safely perform hardware repairs with precise manual dexterity.
• Experience troubleshooting hardware and software in a customer service environment.

Responsibilities

• Repair Apple products in-store.
• Explain repair options and Apple offerings to customers.
• Mentor Genius Bar team and share knowledge.
• Support leadership with timely customer escalations.
• Foster an inclusive, high-quality service culture.

Skills

Retail experience

Hardware troubleshooting

Customer service

Job description

Apple Retail in Woodmere, OH is seeking a Genius to combine expert troubleshooting with a passion for helping customers get the most from their Apple products. You will repair devices in-store, educate customers on repair options and Apple offerings, and ensure a high level of service.

You will mentor Genius Bar team members, support leadership in resolving escalations, and contribute to an inclusive environment that values diverse perspectives and exceptional customer care.