Genius Repair Specialist — Tech Troubleshooter & Mentor

Lex; Franklin (TN); On-site; USD 48,000 - 64,000; Full time

Job summary

Apple Genius role in Franklin, TN offers hands-on repair work and customer education in a dynamic store environment. You’ll diagnose hardware and software issues, perform repairs, and help customers understand options, ensuring an exceptional Apple experience.

As a mentor on the Genius Bar, you’ll share knowledge with teammates, respond to escalations, and contribute to an inclusive store culture that values accessibility and service excellence.

Qualifications

• Retail or sales experience required.
• Fine motor skills for hardware repairs.
• Experience troubleshooting hardware and software in a customer service environment.

Responsibilities

• Stay up to date on Apple products, services, and Genius Bar repair processes.
• Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
• Provide excellent service by understanding customer needs and offering product/service recommendations.
• Mentor and educate team members and share knowledge to improve store performance.
• Support leadership in timely resolution of customer escalations.

Skills

Retail experience

Troubleshooting

Customer service

Hardware repair

Job description

Apple Genius role in Franklin, TN offers hands-on repair work and customer education in a dynamic store environment. You’ll diagnose hardware and software issues, perform repairs, and help customers understand options, ensuring an exceptional Apple experience.

As a mentor on the Genius Bar, you’ll share knowledge with teammates, respond to escalations, and contribute to an inclusive store culture that values accessibility and service excellence.