Genius Repair Tech — Mentor, Troubleshooter, Service

Apple; Lancaster (Lancaster County); On-site; USD 42,000 - 54,000; Full time

Job summary

Apple Store in Lancaster County is seeking a Genius to blend advanced repair skills with exceptional customer service. You will guide customers through repairs, educate on service options, and restore devices to optimal operation.

You will work with store leaders to identify recurring issues, mentor other Genius Bar team members, and support a high standard of service in a fast-paced retail environment. A passion for Apple products and continuous learning is essential.

Qualifications

• Experience in retail or sales settings.
• Ability to troubleshoot hardware and software issues in a customer service environment.
• Visually inspect hardware safely and perform repairs.

Responsibilities

• Educate customers on repair options and Apple offerings.
• Troubleshoot, diagnose, and repair Apple hardware and software.
• Provide excellent service to customers and empower them to use their products.
• Mentor Genius Bar team members and share knowledge with store staff.
• Support leadership in resolving customer escalations.

Skills

Retail experience

Customer service

Hardware troubleshooting

Fine motor skills

Apple product knowledge

Job description

Apple Store in Lancaster County is seeking a Genius to blend advanced repair skills with exceptional customer service. You will guide customers through repairs, educate on service options, and restore devices to optimal operation.

You will work with store leaders to identify recurring issues, mentor other Genius Bar team members, and support a high standard of service in a fast-paced retail environment. A passion for Apple products and continuous learning is essential.