Genius Technician: Repairs & Customer Support

Apple Inc.; Nashville (TN); On-site; USD 52,000 - 65,000; Full time

Job summary

Apple Retail in Nashville seeks a Genius to combine high-level troubleshooting with customer education and service excellence. You will guide customers through repair options, perform repairs, and share knowledge with the team to raise service levels.

The role requires handling multiple repairs, mentoring peers, and contributing to an inclusive store culture that values diversity and teamwork.

Qualifications

• Retail or sales experience required.
• Able to lift and move merchandise as needed.
• Strong troubleshooting of hardware and software in a customer-service setting.

Responsibilities

• Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
• Educate customers on repairs, product options, and purchasing paths.
• Mentor Genius Bar team members and support escalations.

Skills

Customer service

Troubleshooting

Communication

Mentoring

Team collaboration

Adaptability

Tools

Apple hardware repair tools

Diagnostics tools

Job description

Apple Retail in Nashville seeks a Genius to combine high-level troubleshooting with customer education and service excellence. You will guide customers through repair options, perform repairs, and share knowledge with the team to raise service levels.

The role requires handling multiple repairs, mentoring peers, and contributing to an inclusive store culture that values diversity and teamwork.