Genius Bar Technician & Repair Expert

Apple Inc.; Westlake (OH); Hybrid; USD 57,000 - 79,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Product discounts

Stock programs

Tuition reimbursement

Job summary

Apple Inc. is seeking a Genius for Apple Retail in Westlake, OH. You will combine extensive troubleshooting skills with the ability to inspire excitement for Apple products and services, empowering customers to get the most from their devices.

You will repair hardware and software, educate customers on repair options, and mentor team members. The role emphasizes inclusion, exceptional service, and collaboration with store leadership.

Qualifications

• Retail or sales experience required.
• Ability to inspect visually and perform hardware repairs.
• Experience troubleshooting hardware and software in a customer service environment.
• Must be available to work nights, weekends, and holidays.

Responsibilities

• Provide expert service and educate customers on repairs and Apple offerings.
• Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
• Support troubleshooting with tools and resources provided by Apple.
• Mentor and support Genius Bar team members and share knowledge.
• Contribute to an inclusive, diverse store environment.

Skills

Retail experience

Troubleshooting hardware

Troubleshooting software

Customer service

Communication

Job description

Apple Inc. is seeking a Genius for Apple Retail in Westlake, OH. You will combine extensive troubleshooting skills with the ability to inspire excitement for Apple products and services, empowering customers to get the most from their devices.

You will repair hardware and software, educate customers on repair options, and mentor team members. The role emphasizes inclusion, exceptional service, and collaboration with store leadership.