Genius Bar Technician: Repair & Inspire Customers

Apple; Anchorage (AK); On-site; USD 60,000 - 76,000; Full time

Job summary

Apple Retail in Anchorage is seeking a Genius who combines strong troubleshooting with a passion for helping customers. You will educate customers on repair options and Apple services, perform repairs on Apple products, and inspire excitement for our offerings.

You will mentor team members, support leadership with timely resolutions to escalations, and contribute to an inclusive, diverse store culture while delivering exceptional service in a fast-paced environment.

Qualifications

• Experience in retail or sales or related work experience.
• Troubleshoot hardware and software issues in a customer service environment.
• Possess the visual inspection and fine motor skills to safely perform hardware repairs.

Responsibilities

• Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
• Provide excellent service to Apple customers by understanding their needs and educating customers on relevant ways to buy.
• Work with team leaders to identify recurring repair problems and provide feedback to Apple.
• Mentor Genius Bar team members and support leadership in timely resolution of escalations.

Skills

Retail experience

Customer service

Troubleshooting hardware

Troubleshooting software

Fine motor skills

Hardware repair

Job description

Apple Retail in Anchorage is seeking a Genius who combines strong troubleshooting with a passion for helping customers. You will educate customers on repair options and Apple services, perform repairs on Apple products, and inspire excitement for our offerings.

You will mentor team members, support leadership with timely resolutions to escalations, and contribute to an inclusive, diverse store culture while delivering exceptional service in a fast-paced environment.