Genius Bar Technician: Repair Pro & Customer Advocate

Apple; Santa Rosa (CA); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Employee stock purchase plan

Relocation assistance

Job summary

Apple Retail in Santa Rosa is seeking a Genius to blend advanced troubleshooting with customer education and repair services. You will educate customers on repair options, perform repairs on Apple products, and deliver an outstanding in-store experience.

You will also contribute to team knowledge, mentor colleagues, and help identify recurring repair issues to improve service quality across the store.

Qualifications

• Experience in retail or sales, or related work experience.
• Ability to perform hardware repairs with fine motor precision.
• Experience troubleshooting hardware and software issues in a customer service setting.

Responsibilities

• Repair Apple products and educate customers on repair options.
• Troubleshoot and diagnose service concerns for Apple hardware and software.
• Provide excellent customer service by understanding needs and offering recommendations.
• Mentor team members and share knowledge.

Skills

Retail experience

Troubleshooting

Customer service

Communication

Tools

Repair hardware

Apple diagnostics tools

Job description

Apple Retail in Santa Rosa is seeking a Genius to blend advanced troubleshooting with customer education and repair services. You will educate customers on repair options, perform repairs on Apple products, and deliver an outstanding in-store experience.

You will also contribute to team knowledge, mentor colleagues, and help identify recurring repair issues to improve service quality across the store.