Genius Technician: Hands-on Repairs & Customer Care

Lex; Santa Rosa (CA); In loco; USD 39.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical and dental coverage

Retirement benefits

Employee stock programs

Tuition reimbursement

Discounted products and free services

Relocation assistance

Descrizione del lavoro

Apple Retail in Santa Rosa seeks a Genius to combine troubleshooting expertise with customer enthusiasm. You will educate customers on repair options, perform repairs on Apple products, and inspire confidence in service that helps customers enjoy their devices to the fullest.

The role emphasizes repairing relationships, sharing knowledge with the team, and supporting leadership to resolve escalations while maintaining Apple’s inclusive culture.

Competenze

• Experience in retail or sales.
• Ability to safely perform hardware repairs.
• Experience troubleshooting hardware and software issues in a customer service environment.

Mansioni

• Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
• Provide excellent service to Apple customers by understanding needs and recommending relevant products/services.
• Mentor and support Genius Bar team members and escalate customer issues as needed.
• Support leadership in timely resolution to customer escalations.

Conoscenze

Retail experience

Troubleshooting

Hardware repair

Customer service

Communication

Strumenti

Apple diagnostic tools

Descrizione del lavoro

Apple Retail in Santa Rosa seeks a Genius to combine troubleshooting expertise with customer enthusiasm. You will educate customers on repair options, perform repairs on Apple products, and inspire confidence in service that helps customers enjoy their devices to the fullest.

The role emphasizes repairing relationships, sharing knowledge with the team, and supporting leadership to resolve escalations while maintaining Apple’s inclusive culture.