Store GM: Lead Teams, Elevate Guest Experience

Ziggi’s Coffee, LLC; Jasper (IN); On-site; USD 50,000 - 65,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a General Manager to lead store operations, coach staff, and deliver a premier guest experience. The role focuses on coaching, scheduling, inventory control, and maintaining quality standards while fostering a positive, values-driven store culture.

The General Manager will oversee daily execution, team development, and long-term improvements, ensuring excellent guest service and strong store performance.

Qualifications

• Leadership experience in fast-paced hospitality.
• Strong knowledge of coffee service operations and guest experience standards.
• Proven ability to coach and develop teams.
• Experience managing labor goals, scheduling, and inventory.
• Excellent communication, calm under pressure.
• Passion for creating a positive team culture.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership

Coffee service operations

Team coaching

Scheduling & labor management

Communication under pressure

Team development

Job description

Ziggi’s Coffee, LLC is seeking a General Manager to lead store operations, coach staff, and deliver a premier guest experience. The role focuses on coaching, scheduling, inventory control, and maintaining quality standards while fostering a positive, values-driven store culture.

The General Manager will oversee daily execution, team development, and long-term improvements, ensuring excellent guest service and strong store performance.