Cafe General Manager: Lead Teams & Elevate Guest Experience

Ziggi’s Coffee, LLC; Indiana (PA); On-site; USD 52,000 - 75,000; Full time

Job summary

Ziggi’s Coffee, LLC seeks a General Manager to lead all store operations, drive a welcoming guest experience, and foster a high-energy, accountable team culture. The role focuses on coaching, scheduling, inventory control, and maintaining food safety standards across shifts.

The GM will interview, onboard, and train staff, provide ongoing feedback, and partner with owners to achieve labor and service metrics while growing future leaders for the brand.

Qualifications

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership experience

Coffee service operations

Team development

Labor management

Communication

Culture building

Job description

Ziggi’s Coffee, LLC seeks a General Manager to lead all store operations, drive a welcoming guest experience, and foster a high-energy, accountable team culture. The role focuses on coaching, scheduling, inventory control, and maintaining food safety standards across shifts.

The GM will interview, onboard, and train staff, provide ongoing feedback, and partner with owners to achieve labor and service metrics while growing future leaders for the brand.