Café General Manager: Lead Teams & Guest Experience

Ziggi’s Coffee, LLC; Maryland; On-site; USD 52,000 - 78,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a General Manager to lead store operations with energy and accountability. This hands-on role directs daily execution, long-term team development, and store culture as a brand ambassador, delivering an exceptional guest experience.

The General Manager will coach and support a diverse team, manage labor and scheduling, oversee inventory and safety standards, and drive performance through guest feedback and quality metrics.

Qualifications

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator under pressure.
• Passionate about creating a positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership

Coffee service ops

Guest experience

Team coaching

Labor management

Scheduling

Inventory management

Communication

Culture & growth

Job description

Ziggi’s Coffee, LLC is seeking a General Manager to lead store operations with energy and accountability. This hands-on role directs daily execution, long-term team development, and store culture as a brand ambassador, delivering an exceptional guest experience.

The General Manager will coach and support a diverse team, manage labor and scheduling, oversee inventory and safety standards, and drive performance through guest feedback and quality metrics.