General Manager — High-Impact, Customer-Centric Leader

Potbelly Sandwich Works; Bowie (MD); On-site; USD 39,000 - 65,000; Full time

Job summary

Potbelly Sandwich Works is seeking a General Manager for a field shop to lead daily operations, coach the team, and ensure top-quality food and service. You will report to the District Manager and spend most time on the shop floor, focusing on guest satisfaction and financial performance.

Ideal candidates have 2+ years of GM experience in a restaurant or retail setting, strong business acumen, and open availability.

Qualifications

• Minimum of 2 years as a General Manager in a restaurant or retail environment with P&L responsibility.
• Strong leadership and communication skills.
• Proven ability to manage costs and drive sales.

Responsibilities

• Lead and develop shop team to deliver exceptional customer service.
• Manage P&L, labor, and inventory to meet budgeted goals.
• Ensure product quality, safety and sanitation standards are met.
• Create and execute local marketing and community involvement plans.

Skills

GM experience

Leadership

Customer service

Education

High School diploma

Bachelor's degree

Job description

Potbelly Sandwich Works is seeking a General Manager for a field shop to lead daily operations, coach the team, and ensure top-quality food and service. You will report to the District Manager and spend most time on the shop floor, focusing on guest satisfaction and financial performance.

Ideal candidates have 2+ years of GM experience in a restaurant or retail setting, strong business acumen, and open availability.