General Manager, Guest Experience & Ops Leader

Daveandbusters; New York (NY); On-site; USD 102,639 - 120,751; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision

401K matching

Free food

Free gameplay

Growth opportunities

Job summary

Dave & Buster's in Brooklyn, NY is seeking a General Manager to drive profitability and guest satisfaction. You will lead a diverse team, manage operations, and uphold our culture of FUN while meeting financial goals.

This role requires 5+ years in restaurant/hospitality, strong budgeting and leadership skills, and the ability to work weekends and holidays in a fast-paced, high-energy environment.

Qualifications

• 5+ years of Restaurant/Hospitality experience.
• Proven ability to manage COGS and labor costs.
• Strong leadership and ability to develop a diverse team.
• Experience with budgeting, forecasting, and financial reporting.
• Ability to lead in a fast-paced, noisy environment.

Responsibilities

• Promotes positive employee relations and delegates managerial duties.
• Analyzes financial reports and develops plans to grow revenue while controlling costs.
• Oversees all operations including entertainment, food, beverages, equipment, and facilities.
• Ensures appropriate staffing and coverage to maximize guest experience.
• Delivers an unparalleled guest experience with food, drinks, and games.
• Maintains a safe and secure environment; follows health and safety regulations.

Skills

Restaurant/Hospitality Experience

Job description

Dave & Buster's in Brooklyn, NY is seeking a General Manager to drive profitability and guest satisfaction. You will lead a diverse team, manage operations, and uphold our culture of FUN while meeting financial goals.

This role requires 5+ years in restaurant/hospitality, strong budgeting and leadership skills, and the ability to work weekends and holidays in a fast-paced, high-energy environment.