Guest Experience & Operations Leader

Dave & Buster's Inc.; Buffalo (NY); On-site; USD 55,311 - 65,072; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision benefits

Employee Assistance Program

Buster’s Legacy Fund

401K matching plan

FREE food

FREE gameplay

Large leadership team

FUN work environment

Career growth opportunities

Job summary

Dave & Buster's Inc. in Buffalo is looking for a Restaurant & Operations Manager who will lead the team in providing an outstanding guest experience. The ideal candidate will possess strong leadership capabilities and have 2+ years of experience in the restaurant or hospitality industry.

This role involves overseeing all business aspects in a high-energy environment, managing costs, and ensuring guest satisfaction. Enjoy perks like competitive salary, quarterly bonuses, health benefits, and a fun work atmosphere.

Qualifications

• 21+ years of age.
• 2+ years of Restaurant/Hospitality Experience.
• Ability to work weekends, nights, and holidays.
• Proficient in managing the cost of goods sold and labor.

Responsibilities

• Develop and lead hourly team members to exceed guest's expectations.
• Ensure positive staff and guest experiences through personal interactions.
• Collaborate with management to achieve high-quality results.

Skills

Leadership capabilities

Cost management

Team development

Guest experience enhancement

Job description

Dave & Buster's Inc. in Buffalo is looking for a Restaurant & Operations Manager who will lead the team in providing an outstanding guest experience. The ideal candidate will possess strong leadership capabilities and have 2+ years of experience in the restaurant or hospitality industry.

This role involves overseeing all business aspects in a high-energy environment, managing costs, and ensuring guest satisfaction. Enjoy perks like competitive salary, quarterly bonuses, health benefits, and a fun work atmosphere.