Operations Leader: Drive Guest Experience & Growth

Dave & Buster's Inc.; Philadelphia (Philadelphia County); On-site; USD 74,000 - 87,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Disability

Employee Assistance Program

Legacy fund support

401K matching

Free food

Free gameplay

Large leadership team

Fun work environment

Career growth opportunities

Job summary

Dave & Buster’s Inc. is seeking an Assistant General Manager to lead selected front-of-house and back-of-house operations under the General Manager. You will drive strategic initiatives, supervise staff, and steer performance to improve guest satisfaction and financial results.

Ideal candidates bring 5+ years in restaurant/hospitality, strong cost and labor management skills, and the ability to motivate a large team in a high-energy environment while working weekends and holidays.

Qualifications

• 5+ years of Restaurant/Hospitality experience.
• Proficient in managing cost of goods sold and labor.
• Strong business acumen.
• Ability to lead a team to create a memorable guest experience.
• Willing to work weekends, nights and holidays.
• Comfortable in a fast-paced, noisy environment.

Responsibilities

• Promotes positive employee relations and delegates managerial duties.
• Analyze financial reports and develop action plans to grow revenue and control costs.
• Ensure staff training programs are executed.
• Maintain staffing levels and management coverage to meet business needs.
• Deliver an unparalleled guest experience through food, drinks, and games.
• Maintain a safe and secure environment for all guests and staff.

Skills

Leadership

People management

Guest experience

Communication

Operational control

Job description

Dave & Buster’s Inc. is seeking an Assistant General Manager to lead selected front-of-house and back-of-house operations under the General Manager. You will drive strategic initiatives, supervise staff, and steer performance to improve guest satisfaction and financial results.

Ideal candidates bring 5+ years in restaurant/hospitality, strong cost and labor management skills, and the ability to motivate a large team in a high-energy environment while working weekends and holidays.