Restaurant & Operations Leader — Guest Experience

Dave & Buster's Inc.; New York (NY); On-site; USD 65,876 - 77,502; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Health, Dental, Vision, Disability

Employee Assistance Program

Buster’s Legacy Fund

401K matching

Free food

Free gameplay

Leadership team with multiple managers

FUN work environment

Job summary

Dave & Buster's Inc. in New York is seeking an Restaurant & Operations Manager to lead a fast-paced restaurant and entertainment venue.

You will oversee strategy, guest experience, and daily operations, driving results through strong leadership and team collaboration. The role requires 2+ years in restaurant/hospitality, a focus on cost and labor management, and willingness to work weekends, nights, and holidays to keep guests happy.

Qualifications

• 21+ years of age.
• 2+ years of Restaurant/Hospitality Experience.
• Proficient in managing cost of goods sold and labor.
• Ability to lead a team to create a memorable guest experience.
• Strong leadership capabilities and reliable schedule.

Responsibilities

• Developing and leading hourly team members to exceed guest’s expectations.
• Demonstrating proactive leadership by ensuring positive staff and guest experiences.
• Interacting with guest service-focused team members in recruiting, hiring, coaching, and development.
• Living our core values and guiding others to do so while delivering timely results.

Skills

Team leadership

Guest experience

Recruiting & training

Cost control

Time management

Job description

Dave & Buster's Inc. in New York is seeking an Restaurant & Operations Manager to lead a fast-paced restaurant and entertainment venue.

You will oversee strategy, guest experience, and daily operations, driving results through strong leadership and team collaboration. The role requires 2+ years in restaurant/hospitality, a focus on cost and labor management, and willingness to work weekends, nights, and holidays to keep guests happy.