Operations Leader: Guest Experience & Quarterly Bonus

Dave & Buster's Inc.; New York (NY); On-site; USD 102,639 - 120,751; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Long & Short -

Disability

Employee Assistance Program

Buster’s Legacy Fund

401K matching plan

Free food

Free gameplay

Large leadership team

FUN work environment

Grow your career

Two brands under one roof

Job summary

Dave & Buster's Inc. is seeking a General Manager in New York to lead daily operations, drive profitability, and ensure outstanding guest experiences. You will manage a diverse team, optimize budgets, and uphold health and safety standards while delivering memorable entertainment and dining.

The role requires proven leadership in a fast-paced setting, strong communication skills, and the ability to meet financial goals through strategic planning and team development.

Qualifications

• Experience managing operations in a high-volume restaurant environment.
• Proven ability to drive financial performance and growth.
• Strong leadership and people development skills.
• Solid grasp of budgeting, forecasting, and cost controls.

Responsibilities

• Lead daily operations to achieve financial targets and guest satisfaction.
• Analyze financial reports and implement action plans to grow revenue and reduce costs.
• Oversee entertainment, food, beverage, equipment, and property to support objectives.
• Ensure staffing levels meet business needs and safety standards.
• Deliver exceptional guest experiences through top-tier service and game offerings.
• Maintain a safe, compliant, and engaging work environment.

Skills

Operations management

Team leadership

Financial reporting

Budgeting & forecasting

Cost control

Inventory management

Profitability analysis

Customer service

Communication

Health & safety compliance

Job description

Dave & Buster's Inc. is seeking a General Manager in New York to lead daily operations, drive profitability, and ensure outstanding guest experiences. You will manage a diverse team, optimize budgets, and uphold health and safety standards while delivering memorable entertainment and dining.

The role requires proven leadership in a fast-paced setting, strong communication skills, and the ability to meet financial goals through strategic planning and team development.