Assistant General Manager

Stress-Free Auto Care; Cupertino (CA); Vor Ort; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Health Insurance

401(k)

Paid Time Off

Employee Discounts

Leadership Training

Advancement Opportunities

Zusammenfassung

Stress Free Auto Care is seeking an Assistant General Manager to lead daily operations, drive revenue, and develop team members in a customer-focused environment. This role partners with the General Manager to ensure shop targets are met and that customer experiences are exceptional.

The ideal candidate will balance hands-on leadership with strategic growth initiatives, coaching staff, and overseeing hiring, onboarding, and performance reviews.

Qualifikationen

• Demonstrated track record of driving sales, revenue, or business performance through leadership roles.
• Experience leading in fast-paced, customer-facing environments (retail, automotive, hospitality, etc.).
• Commercial mindset focused on growth, retention, and business development.
• Ability to set expectations, coach to KPIs, and provide actionable feedback.

Aufgaben

• Meet and exceed sales and revenue goals for the shop.
• Identify and execute growth opportunities through customer retention and partnerships.
• Utilize consultative sales strategies to convert needs into approved work.
• Monitor sales and customer data to identify gaps and opportunities.
• Foster a high-performing sales culture with clear expectations.

Kenntnisse

Sales Leadership

Team Leadership

Customer Service

Strategic Planning

Performance Management

Jobbeschreibung

Assistant General Manager

Stress Free Auto Care is seeking a motivated and results-driven Assistant General Manager to join our growing team. As an Assistant General Manager, you will play a critical leadership role in supporting daily operations, driving revenue growth, and developing team members in a dynamic and customer-focused environment. Our company is dedicated to transforming the automotive repair experience through innovation, service excellence, and an unwavering commitment to transparency and trust.

Working closely with the General Manager, the Assistant General Manager is responsible for ensuring the shop achieves and exceeds both individual and store-wide sales goals. You will help shape and execute business strategies that drive customer retention, identify new opportunities, and maximize the long-term value of every customer relationship. Your leadership will contribute to a positive workplace culture, foster employee development, and help the business meet its operational and financial objectives.

At Stress Free Auto Care, we believe in providing clear paths for career advancement and rewarding high performance. Our rapid expansion means that driven individuals have significant opportunities for growth. The Assistant General Manager role is a stepping stone to higher-level management positions, such as General Manager, Senior General Manager, and District Manager, with advancement based on demonstrated leadership, results, and readiness for additional responsibility.

Assistant General Manager - Summary

The Assistant General Manager is a key player in our shop’s success, balancing strong individual sales performance with leadership responsibilities. You will be a hands-on leader, actively participating in day-to-day operations, identifying growth opportunities, coaching team members, and ensuring exceptional customer experiences. Your role is essential for creating momentum, improving team performance, and contributing to both the financial strength and growth of the business.

Duties & Responsibilities

• Meet and exceed individual sales and revenue goals, while supporting the achievement of overall shop targets.
• Identify, develop, and execute opportunities for business growth through customer retention, increased visit frequency, fleet accounts, and local business partnerships.
• Utilize strong sales skills such as discovery, value building, objection handling, and closing to convert customer needs and technician recommendations into approved work.
• Monitor and analyze sales and customer data to identify performance gaps and new opportunities, implementing actionable solutions.
• Foster a strong sales culture by setting clear expectations and promoting accountability among team members.
• Coach and develop employees, provide direct feedback, and support their professional growth and readiness for increased responsibility.
• Oversee hiring, onboarding, training, and performance reviews as needed.
• Build lasting customer relationships that encourage loyalty, repeat visits, and positive referrals.
• Ensure customers receive proactive communication and understand the value of recommended services.
• Partner with the General Manager to maintain efficient day-to-day shop operations and workflow coordination.
• Analyze shop performance data to identify issues early and implement solutions promptly.
• Balance sales opportunities, customer needs, staffing, and operational priorities to drive business success.
• Take ownership of challenges, ensuring resolution and continuous improvement.

Salary & Benefits

• Competitive total compensation package, including base salary and performance-based incentives.
• Medical, dental, and vision insurance coverage.
• 401(k) plan with company match.
• Paid time off and paid holidays to support work-life balance.
• Employee discounts on products and services.
• Comprehensive training and ongoing leadership development programs.
• Clear advancement opportunities within a rapidly expanding organization.

Qualifications & Requirements

• Demonstrated track record of driving sales, revenue, or business performance through individual contribution or team leadership.
• Experience in a leadership role within retail, sales, hospitality, automotive service, or other fast-paced, customer-facing environments.
• Commercial mindset with a focus on strategic growth, customer retention, and business development.
• Strong ability to set and manage performance expectations, coach against measurable KPIs, and provide actionable feedback.
• Solid sales instincts including discovery, value building, objection handling, and closing.
• Proven ability to identify opportunities to expand the customer base and develop sustainable revenue streams.
• Strong business judgment and ability to balance multiple priorities.
• Initiative and drive to identify opportunities, develop solutions, and see projects through to completion.
• Comfort with performance data analysis and using insights to guide improvements.
• Ability to thrive in a fast-paced environment while maintaining urgency and follow-through.
• High degree of accountability, adaptability, and ambition for career growth.

Ideal Candidate Snapshot

• Proven operator with a strong sales background and leadership capability.
• History of delivering measurable business results in customer-facing environments.
• Exceptional communicator with the ability to build credibility with employees and customers.
• Demonstrates urgency, accountability, and a commitment to continuous improvement.
• Ambitious and coachable, seeking increasing responsibility and opportunity for advancement.
• Automotive industry experience is valuable but not required; transferable leadership and sales skills are highly valued.

Other Relevant Information

• Stress Free Auto Care is committed to fostering an inclusive and diverse workplace environment.
• Our mission is to redefine the automotive repair experience through technology, service excellence, and a customer-first approach.
• We support career growth through structured development programs and clear advancement paths.
• Join a company that values innovation, teamwork, and the long-term success of both customers and employees.

Stress Free Auto Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.