Gastroenterology Patient Services Specialist

Northwestern Medicine Central DuPage Hospital; Winfield (IL); In loco; USD 26.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Tuition reimbursement

Student loan repayment

Professional development

Wellbeing fund

401(k) matching

Health, dental and vision coverage

Life insurance

Salary increase and incentive bonus

Paid time off and holidays

Descrizione del lavoro

Northwestern Medicine Central DuPage Hospital in Winfield, Illinois, is seeking a Patient Service Representative to check patients in and out, verify demographics and insurance, and collect payments. You will ensure excellent customer service and help manage appointment flow in a fast-paced environment.

The ideal candidate delivers friendly patient interactions, supports registration processes, and collaborates with care teams. Some roles require bilingual abilities and prior healthcare exposure.

Competenze

• High school diploma or GED required.
• 0–2 years experience in a customer service position.
• Bachelor’s degree preferred.
• Previous healthcare setting experience preferred.
• Working knowledge of medical terminology.
• Bilingual a plus.

Mansioni

• Greet patients and guests on arrival, confirm identity and provide information related to visit.
• Complete check-in/out functions as directed.
• Confirm and update patient identification and demographic/insurance information.
• Complete patient registration as needed.
• Obtain patient consents/authorizations.
• Collect co-payments, past due balances and point of service payments.
• Post payments, process billing information and perform end of day cash drawer closing.
• Keep waiting area clean and comfortable.
• Inform patients of delays or changes in appointment status.
• Schedule appointments as necessary.
• For PSRs in the ICC, float to other ICCs/departments.
• May perform other duties as assigned.

Conoscenze

Customer service experience

Formazione

High school diploma or GED

Bachelor's degree

Descrizione del lavoro

Northwestern Medicine Central DuPage Hospital in Winfield, Illinois, is seeking a Patient Service Representative to check patients in and out, verify demographics and insurance, and collect payments. You will ensure excellent customer service and help manage appointment flow in a fast-paced environment.

The ideal candidate delivers friendly patient interactions, supports registration processes, and collaborates with care teams. Some roles require bilingual abilities and prior healthcare exposure.